Advice to Ensure you Hire the Right Employees for Your Business
Who you hire for your business can have a massive impact on how successful your business is, this applies to both small and large businesses. It is vital to employ the right people who positively reflect your business values and work ethic. You want every one of your employees to care about providing the highest quality service to customers, and to represent the business as professionally as you personally would. It can be tricky to gauge the right candidates for the job, clearly CVs and the interview itself are important, but here is some more advice which may be useful:
Have Candidates Complete a DBS Check
A DBS check will check a candidate’s past criminal history, and this can give you insight into whether a candidate would pose a risk to your business, staff, or customers. It will allow you to see if they have committed any past offences and based on these you can make an informed decision about whether these are relevant to the job role.
You can ask the candidate to complete a Basic DBS check themselves, this is the only one they can request. If you want a more detailed check, then you as an employer will need to request either a Standard or Enhanced DBS check for them.
Good Teamwork
It’s important that any new member of staff you bring into the business, needs to get on with other team members. You could introduce them to the team as part of the interview process, or have a paid trial day, whereby they get to experience what working in your business is like; this gives them and yourself an opportunity to see whether it’s a good fit.
Through trial days or group interviews you can watch how candidates interact with other people, and this allows the candidate to learn more about the business culture. Of course, it’s worth remembering that interviews are stressful to many candidates, and others may be shy and take a while to open up to others.
Commitment
How committed does the candidate appear to be, to a career in your business? It’s worth considering if they appear to have longevity in your business, before investing a lot of time and effort in training and developing them for a role. If someone is simply wanting a job to earn money before going off to study, this is different to someone who intends to stay in the job role years; although students can come back year after year in their holidays, and ‘may’ want to develop their career long-term. This will also depend on the nature of the business you have too.
Interns or Apprenticeships
People who have done work-experience placements, internships, or apprenticeships in your business, are ideal to employ because they have learned about your business and how things work, they’re already partly trained. They will be familiar with staff, customers, and processes and this will mean less time spent on induction.
Check Your Recruitment Process
If you haven’t managed to hire the right person for the job in the past, then it is worth checking that your recruitment process is asking the right questions, so that you can find the right person for the role. Look at how competent people are, their experience or transferable skills, their attitude towards excelling at customer service, their confidence levels and independent working skills etc. When you tighten up your application process, you may have slightly less applications, but they will be of a higher standard to select from, and not waste your time.
Recruitment is a difficult process to perfect, because from a form, interview, and test, it is hard to really get to know how an individual will fit within your team, but by incorporating DBS checks, and carefully considering the other advice, this will help you to get it right.
